Shipping policy
Please allow 1-2 Business days for us to process and dispatch your order. You will be notified when your order has been dispatched to let you know your order is on the way!
As we use Australia Post as our courier company please understand that some issues regarding delivery are out of our control. We cannot confirm exactly when your goods will arrive but we strive to ensure our deliveries are dispatched as soon as possible. We will work with you and the courier company where necessary to locate your goods if there is an issue.
Refer to the table below for Delivery times according to Australia Post
| Service: | NSW | All Other States |
| Standard Shipping | 2-4 Business Days | 3-6 Business Days |
| Express Shipping | 1-2+ Business Days | 1-3+ Business Days |
All domestic orders will be shipped Standard unless Express shipping is selected at checkout.
All orders will have tracking, and a tracking link will be sent to your email.
Date in a Crate does not assume any responsibility for any shipping delays or damages once the package is with the courier.
Please contact us if there are any issues with delays or delivery at support@dateinacrate.com.au
Order Changes & Cancellations:
Should you wish to change or cancel an order please contact us immediately and we will try to rectify or cancel the order if possible
As we strive to process orders quickly, there is only a brief period of time which you may change or cancel an order. If you wish to cancel an order, a full refund will be issues, minus any transaction and/or other applicable fees incurred by us due to the cancellation of your order.
If you make a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched we will always do our best to accommodate your request.
Please send all enquiries to
support@dateinacrate.com.au